Frequently Asked Questions

Most orders placed before 1:00 PM Eastern, Monday to Friday, leave us the same day. Orders placed later in the day, over a weekend or on a holiday are sent the next business day.

Standard delivery is with our compliments on orders of $200 or more within Canada and the contiguous United States. For smaller orders, standard delivery is $15. Expedited, two-day and next-business-day services are offered at checkout, where the exact cost is always shown before you pay.

We deliver throughout Canada and the United States, including Alaska, Hawaii, US territories and APO, FPO and DPO addresses.

As soon as your order ships, we send you a tracking number by e-mail. You will also find it by signing in to your account.

Of course. You have 30 days from the day your order arrives to request a return. Pieces should be new, unworn and unwashed, with their original tags and packaging. Simply e-mail help@majesticinternational.com or call 1-800-361-0385 and we will send you a return label. A flat $15 return fee is deducted from your refund. Sale items and personalized items are final sale.

Call us at 1-800-361-0385 and we will place your new order by phone and send it right away, then credit the returned piece once it reaches us. The $15 return fee applies.

Please let us know right away at help@majesticinternational.com or 1-800-361-0385. We will replace the piece or refund you, at no cost to you.

Yes, with pleasure. Most of our robes and towels can be personalized with your initials or a name, embroidered for $25 a piece. Simply choose “Add a monogram” on the product page before you add it to your bag.

There are five lettering styles: Fancy, Roman, Script, Diamond and Bedrock. Script is lovely for a full name, and Diamond is designed for three initials. Each comes in twelve thread colours, from classic white, navy and black to gold, silver and burgundy. A preview on the product page shows your monogram before you order.

On a robe, you may choose the left or right chest, as worn. On a towel, the monogram sits along the bottom edge, at the left, centre or right.

Each monogram is embroidered just for you, so please allow 10 days before your order ships.

Because they are made for you alone, monogrammed pieces are final sale and cannot be returned or exchanged. Should anything arrive less than perfect, please let us know right away and we will make it right.

Many of them are. Majestic has outfitted hotels, spas and resorts for generations, and our Hotel & Spa Collection brings those same robes to your home.

Our size guide gives the measurements for each size. Many of our robes are offered in one generous size, and our Big & Tall pieces run from 1X to 6X and from LT to 5XT. If you are between sizes, we are glad to help by phone or e-mail.

We are a Canadian family company, founded in 1924 and now in our fourth generation. For a century we have made robes, pajamas and loungewear with one aim: lasting comfort, beautifully made. You can read more of our story here.

We do. Majestic supplies robes, towels and slippers to hotels, spas and resorts, finished with your logo if you wish. Please visit our wholesale page or call 1-800-361-0385.

We would be delighted to hear from you. Call 1-800-361-0385, e-mail help@majesticinternational.com, or write to us through our contact page.